FAQs

Are your eyelashes cruelty-free?
Yes, our eyelashes are entirely cruelty-free. The mink fur is collected from natural shedding, is collected and then cleaned and sanitized according to health and safety regulations and standards. 

Our Luxury Synthetic Collection is 100% vegan. 

When will my items be shipped? How long until they arrive??     
We aim to ship your order out ASAP. We usually post out your order within 1-2 business days.

In example, if you place your order on Monday morning, we will ship it Tuesday morning. If you place your order on a Friday, it will be shipped the following Monday  

Shipping in Australia is $8.60 for standard which arrives within 2-8 business days. Express shipping is $12 and arrives in 1-2 business days for metro areas. Shipments going to WA will take slightly longer. 

We offer free standard shipping on orders over $100.

What payment methods are accepted?
We accept all major credit cards, and PayPal. All payments are processed through a secured checkout process. Please note for that some VISA Debit cards, an international fee may apply, the rate of the fee is determined by your card issuer.

We also offer Afterpay and PayPal Laybuy. 

What currency are the prices listed in?
All prices are in AUD (Australian Dollars). If you are shopping from outside of Australia, your exchange rate should be calculated at checkout.

When will my order be shipped?
Orders are usually dispatched next business day. Occasionally due to high demand, we will dispatch within 2 business days.

What’s the difference between Klepki Lashes and synthetic lashes?
There are 2 significant differences between Klepki Lashes (mink) and synthetic lashes.
1. The Hair. Mink fur naturally mimics natural human lashes, in the sense, they are wispy, thin and taper at the ends. Mink is also feather-light. It is usually very difficult to mimic this in synthetic lashes, resulting in bulky, heavy, blunt lashes that do not look natural.
2. Price/Durability. Whilst initially Klepki Lashes seem more expensive initially, they are actually cheaper than traditional synthetic lashes.
You can wear you Klepki Lashes multiple times, they are very reusable (though how long they last depend on how well you take care of them! See our care information below) and can last 20+ wears. Synthetic lashes cannot be reused more than a few times.
On average, you’ll buy a pair of synthetic lashes for around $10.99 and use them 2 times, averaging at $5.50 a wear.
Our Luxury Mink Lash range costs on average $27 a pair and can be worn 20 times, averaging at $1.35.
The higher quality simply means they are far more reusable.

How do I apply my Klepki Lashes?
Each of our orders comes with a small instructional card that details how to apply your beautiful new lashes.
Whilst learning how to apply, it may be best to buy some cheap synthetic lashes and practise! Youtube tutorials are great if you’re new to applying lashes.
You’ll find it easier to apply our mink lashes than synthetic lashes, our cotton band is extremely flexible and will fit your eye perfectly once you cut them down to size!

How do I remove my Klepki Lashes?
Use a cotton tip (Q-Tip) dipped in some makeup remover, gently run it across the band to dissolve any glue, and then carefully lift away your lashes with either your fingers or tweezers. Do not use any makeup removers that contain oil or alcohol, as this can disintegrate the glue that is in the lash band, eventually causing the mink fur to fall out.

How do I care for my Klepki Lashes?
After removing your lashes, store them in their original box. This will help them retain the shape/style when you are not wearing them, and will also ensure they are dust-free. Make sure there isn’t any residual eyelash glue after removing them.

Do I have to trim my Klepki Lashes?
Usually, yes! To determine how much you need to trim, place the lash above your lash line and see if it’s longer than your lash line. We recommend making the lash ever so slightly shorter than your natural lash line to avoid irritation and lifting in the inner corner of your eyes. Make sure you only trim small sections at a time to avoid making them too short!

Which glue should I use with my Klepki Lashes?
We recommend using any glue you are comfortable with.
If you aren’t allergic to latex, we recommend DUO Lash Adhesive, as it’s waterproof and renowned by professionals worldwide.
If you are allergic to latex, use a latex free glue. These can be found in any drugstore/online.

We are currently working on our own latex free adhesive - stay tuned!


Should I apply mascara before or after applying Klepki Lashes?
We recommend using mascara before your lashes, as mascara will reduce the longevity of your Klepki Lashes.

Can I sleep with my Klepki Lashes on?
Please do not sleep with any lashes on! Makeup sure to remove your eye makeup and lashes before bed but at the very least your eyelashes! You may damage your Klepki Lashes or your natural lashes if you sleep with them on.



If you have any other questions, concerns or feedback, please do not hesitate to contact us at sales@klepkico.com

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