FAQs

Are your eyelashes cruelty-free?
Yes, our vegan eyelashes are 100% vegan and cruelty free. Our lashes are made from synthetic fibres that have been manufactured to closely resemble real mink lashes, without the cruelty. 

Are your cosmetics cruelty-free/vegan?
We are proud to have 100% cruelty-free and vegan cosmetics!

When will my items be shipped? How long until they arrive??     

We aim to ship your order out ASAP. We usually post out your order same day if ordered before 12pm. Custom candle orders take 1-2 business days to create and then ship.

Standard shipping is FREE on non-bulky orders (ie: candles) which arrives within 2-8 business days. Express shipping is $5 and arrives in 1-2 business days for metro areas. Shipments going to WA will take slightly longer. 

We offer free standard shipping on bulky orders over $100.

What payment methods are accepted?
We accept all major credit cards, and PayPal. All payments are processed through a secured checkout process. Please note for that some VISA Debit cards, an international fee may apply, the rate of the fee is determined by your card issuer.

We also offer Afterpay, ZipPay, and PayPal Laybuy. 

What currency are the prices listed in?
All prices are in AUD (Australian Dollars). If you are shopping from outside of Australia, your exchange rate should be calculated at checkout.

When will my order be shipped?
Orders are usually dispatched next business day. Occasionally due to high demand, we will dispatch within 2 business days.

How do I apply my Klepki Lashes?
Find detailed instructions here.

Is glue included?
We do not currently include glue, but you can purchase one of our adhesives here.

Should I apply mascara before or after applying Klepki Lashes?
We recommend using mascara before your lashes, as mascara applied after will reduce the longevity of your Klepki Lashes.

Can I sleep with my Klepki Lashes on?
Please do not sleep with any lashes on! Makeup sure to remove your eye makeup and lashes before bed but at the very least your eyelashes! You may damage your Klepki Lashes or your natural lashes if you sleep with them on.



If you have any other questions, concerns or feedback, please do not hesitate to contact us at sales@klepkico.com